Customer Service


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FAQ / Q&A:

Track Your Order

    Before Contacting Us, Please Note:

    We answer all e-mail inquiries Sunday through Thursday. We ask for your patience, especially if you emailed us on the weekend.
    Please give time for your order to arrive during these times as the Covid19 pandemic is affecting international postal services.




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    Payment Security & Customer Privacy:


    Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers. No information will be passed on to any other organization.

    Payment Methods:

    PayPal: Our major payment method is powered by PayPal. PayPal is the faster, safer way to pay and get paid online. We have been certified PayPal members since 2001. PayPal has over 203 million active accounts in more than 190 markets worldwide. PayPal accepts all major credit cards and you may also pay with an electronic check. Just choose "Pay with PayPal" and it will lead you through PayPal's secured payment process.

    credit card

    Secure on-line payment: Some people do not wish or are unable to use PayPal. Therefore we offer a secure & safe on-line payment. By choosing the "Secure On-Line Payment" you'll be taken to a secured area that complies with both SSL encryption standards and PCI-DSS data security standards where you can safely fill your credit card and personal information.

    western union

    Western Union: If you do not wish or unable to use a credit card we also accept payments via Western Union or direct transfers to our bank account. Please choose the third payment option (I do not wish to pay online) and we will email how to make payment using the services of Western Union. As soon as we receive the funds your order will be shipped from Israel.

    Returns & Exchange:

    ALL RETURNS ARE ACCEPTED but please know the following:

    • • Contact us within 14 Days after receiving the item.
    • • If you receive a damaged product a full refund or a reshipment will be given immediately.
    • • If you receive a wrong product a full refund or a reshipment will be given immediately.
    • • Damage created by you or any other person to the product will cancel the products warranty (unless we suggested any kind of modification to the product).

    No Longer Interested In The Product?

    • • Contact us within 14 Days after receiving the item.
    • • A full refund will be given right after we receive the product.
    • • Shipping costs will be payed by the buyer and won't be refunded.
    We will do our almost to prevent customers dissatisfaction so if there is any problem with your order please contact us asap so we can help you and give you the best customer service you can get.
    You can contact us and read more information over HERE.