Customer Service

CUSTOMER SERVICE


what can we help you with?

FAQ / Q&A:


Shipping Times & Tracking

Tracking & Shipping Times:

We ship every second day of the week (except of Friday and Saturday), that means that if you make your order during any weekday it will probably ship the same day or the day after as long as everything goes well (payment received without any issues, not during the weekend, item in stock, holidays, etc..).
For more information please see our store policies.

*The shipping times apply most of the time. For example there can be delays due to: holiday seasons, weather, strikes, etc..

 

No Tracking:
You won't be able to track your package, only see when the item has been shipped out from our facilities.
Limited Tracking:
You are able to see 2 stages: When the package dispatches & when the package has been received.
Full Tracking:
You are able to track your package through the entire posses: Dispatch, Package Locations while in transit, Pick-up Notifications and more..
COUNRTY STANDARD REGISTERED PRIORITY EXPRESS SHIPPING (EMS) DROP SHIP GR
United States (USA) 10-14 10-14 4-10 4-7 7-18
Canada 10-14 10-14 4-8 3-7 7-18
United Kingdom (UK) 6-10 5-10 3-5 3-5 3-7
Brazil 14-34 14-34 10-20 10-20 18-34
Philippines 10-18 10-18 - 6-12 16-28

*ALL DELIVERY METHODS ARE INSURED

**Be advised the above shipping times are for when the item is shipped. We keep handling times as low as possible most under 24 hours, not including weekends.

► List of the countries we ship to.


Track Your Order:

How To Track Your Order:

 
 


Didn’t Help?


 

T-Shirt / Vest Fitting

T-Shirt Fitting

 

How Do I Know If The T-Shirt Fits Me?

Step 1: Take the following measurements:
Shoulders, Chest, Shirt Length & Sleeve Length of a T-Shirt you already own.

Step 2: Compare the measurements you took with our size chart below and choose the most similar one.

*If you are having issues fitting your measurements with ours please note that the most important measurements are the Length & Chest.

SIZE
M
SHOULDER
53cm / 20.8"
CHEST
54cm / 21.3"
LENGTH
71cm / 28"
SLEEVE
38cm / 15"
SIZE
L
SHOULDER
55cm / 21.6"
CHEST
56cm / 22"
LENGTH
74cm / 29.1"
SLEEVE
39cm / 15.4"
SIZE
XL
SHOULDER
57cm / 22.4"
CHEST
58cm / 22.8"
LENGTH
78cm / 30.7"
SLEEVE
42cm / 16.5"
SIZE
2XL
SHOULDER
59cm / 23.2"
CHEST
60cm / 23.6"
LENGTH
78cm / 30.7"
SLEEVE
44cm / 17.3"
SIZE
3XL
SHOULDER
62cm / 24.4"
CHEST
62cm / 24.4"
LENGTH
82cm / 32.2"
SLEEVE
45cm / 17.7"
SIZE
4XL
SHOULDER
59cm / 23.2"
CHEST
66cm / 26"
LENGTH
84cm / 33"
SLEEVE
46cm / 18.1"

Bulletproof Vest Fitting

 

How to choose the right vest size?

Choosing a vest size if pretty easy, just choose the size you usually wear on a T-Shirt.

All of our vests are customizable meaning that the waist and shoulder areas can be adjusted so choosing your typical T-Shirt size for a vest will provide you the best body fitting for you.

Order Status

Member of our website?:

You can easely check the status of your order under My Account > Previous Orders > Order Status.or by clicking here:

The information you should see over there is:
 
Order in process - We have received the order and it’s waiting to be packed.
Order Ready - Your order has been packed and waiting for the postman to pick it up.
Order Shipped - Your package has been picked up by the postman and will be shipped in the next few days.
*After the order has been shipped please give it 24-72 hours for the carrier to scan the tracking/insurance code before trying and track your package down.

 
From here on you can track the order trough the carrier’s tracking system or through 17track.net(Recommended)
**tracking might be limited, please see Shipping Times & Tracking above.
 
 
There is no information in your account?


 


 

NOT a member of our website?:

You should have received some emails from us that have been updating you about the status of your order.

Please check your inbox for the following emails:
(Copy & paste the highlighted titles in order to search fro them in your inbox.)

Confirmation email - Letting you know that the order has been received by our system and it’s waiting to get packed and shipped.
Shipped email - Letting you know that your package has been packed and the post office has picked it up.
 
*After the order has been shipped please give it 24-72 hours for the carrier to scan the tracking/insurance code before trying and track your package down.

 
 
From here on you can track the order trough the carrier’s tracking system or through 17TRACK(Recommended)
**tracking might be limited, please see Shipping Times & Tracking above.
 
 


Haven't receive any emails?​


 

Password Reset / Website Issues

​Forgot your password?

Before regenerating a new password please do the following:

1. Make sure you entered your email/username correctly.
2. Check if the “Caps Lock” button is on.

​Did that already?

Regenerate a new password go to: My Account (upper-right corner: ) Account Details Change Password or Click Here.
 
 
 
Did that and haven't receive a new password? please do the following:

1. Please give it 2-3 minutes. Although it needs to be intimidate sometimes it can take a couple of minuted due to server delays.
2. Make sure you entered the correct recovery email.
3. Make sure that the email you entered is a valid one.

 

 
 


Still having issues regenerating your new password?​


 

Something Else




Subject:

Email:

Message:

Phone: +972 3 973 2428   |   Fax: +972 3 977 2540

STORE POLICIES:


Payment Security & Customer Privacy:

 

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers. No information will be passed on to any other organization.

What is 128 bit SSL Encryption?
What is SSL?

Secure Sockets Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook).

You can read more about this topic over HERE.

What is 128 bit encryption?

128-bit encryption is a data/file encryption technique that uses a 128-bit key to encrypt and decrypt data or files. It is one of the most secure encryption methods used in most modern encryption algorithms and technologies. 128-bit encryption is considered to be logically unbreakable.

You can read more about this topic over HERE.

What is PCI-DSS?
What is PCI-DSS?

The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information.

What is the purpose of the payment card industry data security standards PCI DSS?

To ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

You can read more about this topic over HERE.

Payment Methods:
paypal

PayPal: Our major payment method is powered by PayPal. PayPal is the faster, safer way to pay and get paid online. We have been certified PayPal members since 2001. PayPal has over 203 million active accounts in more than 190 markets worldwide. PayPal accepts all major credit cards and you may also pay with an electronic check. Just choose "Pay with PayPal" and it will lead you through PayPal's secured payment process.

credit card

Secure on-line payment: Some people do not wish or are unable to use PayPal. Therefore we offer a secure & safe on-line payment. By choosing the "Secure On-Line Payment" you'll be taken to a secured area that complies with both SSL encryption standards and PCI-DSS data security standards where you can safely fill your credit card and personal information.

western union

Western Union: If you do not wish or unable to use a credit card we also accept payments via Western Union or direct transfers to our bank account. Please choose the third payment option (I do not wish to pay online) and we will email how to make payment using the services of Western Union. As soon as we receive the funds your order will be shipped from Israel.

Returns & Exchange:

ALL RETURNS ARE ACCEPTED but please know the following:

  • • Contact us within 14 Days after receiving the item.
  • • If you receive a damaged product a full refund or a reshipment will be given immediately.
  • • If you receive a wrong product a full refund or a reshipment will be given immediately.
  • • Damage created by you or any other person to the product will cancel the products warranty (unless we suggested any kind of modification to the product).

No Longer Interested In The Product?

  • • Contact us within 14 Days after receiving the item.
  • • A full refund will be given right after we receive the product.
  • • Shipping costs will be payed by the buyer and won't be refunded.
IMPORTANT!
We will do our almost to prevent customers dissatisfaction so if there is any problem with your order please contact us asap so we can help you and give you the best customer service you can get.
You can contact us and read more information over HERE.